Do My Homework | Developing Talents

>Human Resource Management homework help

Developing Talents

Scenario: Imagine you are the training director of a hotel chain, Noe Suites. Each Noe Suites has 100 to 150 rooms, a small indoor pool, and a restaurant. Hotels are strategically located near the exit ramps of major highways in college towns such as East Lansing, Michigan, and Columbus, Ohio. 
You receive the following email message from the vice president of operations.
Email
To: ____(Insert Your Name), Training Director
From: David Turner, Vice President of Operations, Noe Suites
As you are probably aware, one of the most important aspects of quality service is known as “recovery” – that is, the employee’s ability to respond effectively to customer complaints. There are three possible outcomes to a customer complaint:

The customer complains and is satisfied by the response
The customer complains and is dissatisfied with the response
The customer does not complain but remains dissatisfied

Many dissatisfied customers do not complain because they want to avoid confrontation, there is no convenient way to complain, or they do not believe that complaining will do much good.
I have decided that to improve our level of customer service, we need to train our hotel staff in the “recovery” aspect of customer service. Specifically, the training will focus on responding effectively to the customer’s complaints such that the customer is satisfied by the employee’s response.  
One theme that emerged from these last focus groups was that we had some weaknesses in the recovery area. For example, last month in one of the restaurants, a waiter dropped the last available piece of blueberry pie on a customer as he was serving her. The waiter did not know how to correct the problem other than offer an apology.
I have decided to hire two well-known consultants in the service industry to discuss “recovery” – that is, how to effectively respond to customer complaints.  In addition, the consultants will provide an overview of different aspects of quality customer service.
In total, the consultants will deliver 3 training sessions. Each session will last three hours. The training sessions will be offered

Session 1 – Morning Shift
Session 2 – Afternoon Shift
Session 3 – Midnight Shift

Overall, approximately 20-40 employees will attend each of the training sessions.
My expectations are that following this training, the service staff will be able to respond to customers if/when they have a problem with the service(s) provided by our hotel/restaurant.
Because you are an expert on training, I want your feedback on the training session. Specifically, what recommendations do you have for improving the training?
Best,
David Turner
Vice President of Operations, Noe Suites
Instructions
After reading the case, answer the following FIVE questions: (Note: be sure to reference your textbook when completing these questions).
1. Training Modules. Based on what you learned about program design, consider changes you would make to improve the training program. Specifically, consider the design of the program. There are three training sessions, but they are all the same. The only difference is when the training session will be offered: morning, afternoon, and evening.  Each session will last for three hours and approximately 20-40 employees will attend.
Develop a training module that explains what the training participants should do during the three hours.  For example, should they listen to presentations? Do role plays? Read and discuss case studies? Create a table similar to this one: (In attachment)
Notably, the table below is for illustration purposes only. Do not use any content from the table in your assignment. Using content from the table is considered plagiarism and you will receive a zero on the assignment.  You are required to create your own training modules. 

2. Prework. Using your textbook, define prework (Hint: the definition of prework is included in Chapter 5). What is it aiming to achieve? Next, consider this case and describe the prework assignment the training participants will complete. Make sure you state the goal of your prework assignment. 
3. Application Assignments. Using your textbook, define application assignments. (Hint: the definition of application assignments is included in Chapter 5).
4. Learning Objectives. Using your textbook, define learning objectives. (Hint: the definition of learning objectives is included in Chapter 5). Write two learning objectives for the training module you created in Question #1. 
5. Room Arrangement. For the training session you created in Question #1,  what kind of room arrangement would you use for this training? There are four room arrangements discussed in your textbook: fan-type seating, classroom-type seating, conference-type seating, and horseshoe arrangement.   Describe why you selected the room arrangement(s). That is, why do you believe the room arrangement(s) you selected will make the training more valuable?

Our hr experts will take care of your hr assignments

Our writers will create an original solution for your human resource and management assignments and deliver them as soon as you request while placing an order. Our hr writers are experts in the different hr specializations and hold accredited degrees in Ph.D. and Master’s degrees in their human resource and management/leadership areas of specialization.

Student Rating on all our HR solutions

Top HR Experts

HR Solutions Delivered in 2022

Order Completion Rate

Students Served in 2022

Benefits of Using our Writing Service

Our services seek to provide the required assignment assistance to thousands of hr students just in time to help them complete hr homework assignments and score top grades in class. These are some of the benefits hr students have reported from using our services:

Professional custom research papers that are guaranteed to earn you a high grade.

l

Plagiarism-free papers written from scratch.

Deadline-oriented and time-efficient services.

Free proof-reading and editing

Free revisions and money-back guarantee in case you are not satisfied.

Affordable rates and payment methods.

Excellent customer support.

100% Reliability and Trust. Satisfaction and Value for money guaranteed.

How Our HR Writing Service Works

Our HRM Writing Services follows a 3-stage process for delivering custom human resource and management papers written from scratch.

e

Access our custom order page and enter the specific details

To access the order page, simply click on the button at the top of this page labeled “Order Now”.

Secure payment

Once you’ve entered all of the information about your custom order, the next step is to make sure you’ve secured your payment. You can rest assured that your personal information is safe with us.

We will select the best writer matching your essay requirements

Selecting the best writer for your essay will ensure that you receive a high-quality essay that meets all of your requirements.

Our Quality Assurance (QA) team will double check your paper for grammar and plagiarism

The quality assurance team is responsible for checking your paper for plagiarism and grammar. They will make sure that your essay is 100% original so that you don’t risk being accused of plagiarism.

Receive your paper through email or via our order-panel

You can either choose to receive your essay through email or download it from our online order-panel.

Request unlimited revisions or order another essay

If you are unhappy with your essay for any reason, you can request as many revisions as needed until you’re 100% satisfied with your essay.

Testimonials: What HRM Students are Saying…

There are many essay writing services online, and it can be difficult to know which one to choose. Our reputation has continued to grow among students as we strive to make sure that our clients have a positive experience working with our human resource management writing service. But don’t just take our word for it, Look at how other hr students have reviewed our work in previous works:

#45326 – Human resource in SMEs

“Top Quality work. Very professional analysis and review of literature”

By: Anne | [undergraduate student]

Term paper Writing Service

#359873 – Organizational Development Essay

“Very well written paper despite the short deadline. The writer was very good. Thanks”

By: Zack| [college student]

Term paper Writing Service

#359873 – Change Management Paper

“The writer was super fast and gave a very comprehensive analysis of the case. Amazing! Thank you so much!”

By: Linn | [Phd student]

Case Study Writing Service

#357398 – Emotional Intelligence in Leadership Assignment

“Superb writer.”

By: Xhing | [Masters student]

Research Proposal Writing Service

#364512 – Strategy, decision making ( Harrington) problem chapter 11

“Good work. I got an A in this one too. Thank you”

By: Valentine | [graduate student]

Research Proposal Writing Service

#175624 – Tragedy on Everest Case Study

“Great writer. I Scored A’s in the three papers I worked with them.”

By: Karen | [Masters student]

Research Proposal Writing Service
#1562468 – McDonald’s Case Study

“Thank you for writing so fast. I was worried I would miss the deadline. I don’t know how I would have made it on time. Cheers”

By: Camila | [college student]

Essay Writing Service

#452663 – Organizational Development

“Timely delivery and the writer was very attentive to details. All requirements addressed fully”

By: Mark| [PHD student]

Literature Review Writing Service

#423658 – Organizational Behavior Chapter

“Delivery was as discussed. This is a very good platform.”

By: Ken Smith| [Undergraduate student]

Research Paper Writing Service

More similar projects in hr and topics solved by our experts

Our experts have helped students with similar hr projects and assignments. Most of the students reported tremendous improvements in their grades after using our services.

Get a Plagiarism-free paper Today

Order an essay, term paper, research paper, or any other assignment and get an expert to work on it. Use GATEWAY20 to get a 20% discount on all papers. World-Class Essay writing Service – Work with a Professional Essay Writer

~ Features include: Free Consultation, Turnitin Plagiarism Report, Free first-page & References page, Professional Tutors & Research Experts.