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Forum Week 3

Homework Assignment

Class, View the slide show on “Creating a Customer Service Culture” from SlideShare and Debra Templar (copy and paste the following into your browser): http://www.slideshare.net/DebraTemplar/creating-a-customer-service-culture?from=share_email Although there are references to Starbucks and McDonald’s within the body of the slide show, this presentation addresses Customer Service Culture “generically” across any customer related business or industry. For this discussion, assume you work for Debra Templar as one of her consultants. Starbucks Coffee has commissioned you to develop a “Creating a Customer Service Culture” presentation specifically targeted for their business. Using the slide show you just watched as a base, how would you customize it to Starbucks needs? What would you add, or take away? Reference specific slide numbers in your post if you wish.

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